Managing bookings, availability & holidays

Overview

Your availability decides when customers can book you. Keeping your calendar accurate prevents double-bookings, sets clear expectations, and makes sure you only get requests for times you can actually work.

Set your availability

1. Open Calendar & Availability in your provider dashboard.
2. Set your regular working hours and days.
3. If you have a team, assign staff so customers can book the right person.
4. Save. Customers now see these slots when booking.

Block holidays and time off

1. In your calendar, select the dates you’re unavailable.
2. Mark them as a holiday or blocked time.
3. Those dates won’t be bookable, so you won’t get requests while you’re away.

Handle job requests & bookings

1. When a customer books or requests a job, you’ll be notified.
2. Open Bookings (or your job requests) to review the details.
3. Accept, decline, or message the customer to clarify.
4. Confirmed bookings appear on your booking calendar.

Reschedule when needed

If you need to move a confirmed booking, open it and propose a new time, or coordinate with the customer in chat first. Keep the calendar updated so nothing overlaps.

Tips

• Update your availability whenever your schedule changes.
• Block holidays in advance so customers never book an unavailable day.
• Respond to requests quickly — fast responses win more work.
• Use staff assignments if multiple team members deliver services.

Related

• Creating & editing your services
• Earnings, payouts & payout settings
• Provider onboarding guide