HirePanther Help Center
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Guides, answers, and step-by-step help for customers and providers on HirePanther.
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Find the right guide for what you're doing.
Popular articles
The guides members open most often.
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Provider onboarding guide
A first-time setup checklist for HirePanther providers — verify your identity, build your profile, list a service, set availability, and get paid.
For Providers 2 min read -
Opening & tracking a support ticket
How to contact HirePanther support by opening a ticket, what details to include, and how to track updates until your issue is resolved.
Support & Disputes 1 min read -
How to book a service
A step-by-step guide to booking a service on HirePanther — choosing a package, date, staff, and time, then paying and confirming.
Booking Services 2 min read -
KYC identity verification for providers
Why HirePanther verifies provider identities and a step-by-step guide to completing KYC verification as an individual or an organization.
Verification (KYC) 1 min read -
Creating your account
How to sign up on HirePanther as a customer or a provider, verify your email or phone, and finish setting up your profile.
Getting Started 1 min read -
What is HirePanther?
An overview of HirePanther, the Canadian marketplace that connects customers with trusted local providers for flexible, part-time services.
Getting Started 2 min read
Choose your path
Tailored help depending on how you use HirePanther.
For Customers
Discover how to find services, book appointments, and make secure payments.
- Invoices & receipts
- Refunds & how they work
- Your wallet: top-ups, balance & history
- Paying for a booking & accepted payment methods
For Service Providers
Learn how to create service listings, manage bookings, and get paid for your skills.
- Managing your schedule and availability
- Managing bookings
- Setting up your business profile
- Getting started with the Provider Portal
Still need a hand?
Our support team is here to help with anything the guides don't cover.