Overview
If you’re stuck or something isn’t working, open a support ticket. It’s the best way to reach the HirePanther team, because everything stays in one thread you can track until it’s resolved.
Open a support ticket
- Go to Support (Support tickets) from your dashboard.
- Select New ticket (or Create ticket).
- Choose a category or subject that matches your issue.
- Describe what happened, with as much detail as you can.
- Attach screenshots or your booking reference if relevant.
- Submit the ticket.
What to include
The more context you give, the faster we can help:
- A clear description of the problem and what you expected.
- The booking reference or transaction, if it’s about a specific one.
- Steps you already tried.
- Screenshots of any error messages.
Track and reply
- Open Support to see your tickets and their status.
- Select a ticket to read replies from the support team.
- Add a reply to provide more information or confirm a fix.
- You’ll be notified when there’s an update.
Tips
- One issue per ticket keeps things clear and fast.
- Keep replies in the same ticket rather than opening a new one.
- Check your notification settings so you don’t miss a response.
Related
- Disputes: how they’re resolved
- Refunds & how they work
- Notifications explained
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