Disputes: how they're resolved

Overview

Most bookings go smoothly, but if a customer and provider can’t agree — about work quality, a cancellation, or a charge — HirePanther offers a dispute process to reach a fair resolution.

Before you raise a dispute

Many issues are solved faster by talking it out:

1. Message the other party in chat and explain the problem clearly.
2. Propose a reasonable fix (a redo, partial refund, or reschedule).
3. Give them a chance to respond.

Keeping this conversation on-platform means it’s on record if you do need to escalate.

Raise a dispute

1. Open the affected booking.
2. Choose to open a dispute or contact support about it.
3. Describe what went wrong and what outcome you’re seeking.
4. Attach evidence — messages, photos, and your booking reference.
5. Submit.

Providers can view and respond to disputes from the Disputes section of their dashboard.

What helps your case

• A clear timeline of what happened.
• On-platform chat messages showing what was agreed.
• Photos or screenshots.
• The booking reference and any receipts.

How resolution works

• Both sides can present their side and evidence.
• HirePanther reviews the details and mediates toward a fair outcome.
• Outcomes may include a full or partial refund, a redo, or upholding the original booking.
• Eligible refunds are returned to your original payment method or wallet.

Tips

• Act promptly — raise issues soon after they happen.
• Stay factual and respectful; it speeds resolution.
• Keep all communication and payments on HirePanther.

Related

• Opening & tracking a support ticket
• Refunds & how they work
• Messaging providers & customers (chat)