Customers
30 articles in the Customers category
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Safety & insurance
HirePanther's safety and insurance essentials — provider and customer responsibilities, required coverage, uploading documents, and reporting incidents.
Support & Disputes 2 min read -
Using the community forum
How to join and get the most out of the HirePanther community forum — connect with other members, ask questions, and share tips.
Reviews & Messaging 2 min read -
Referrals & rewards
How the HirePanther referral program works — find your referral code and link, invite friends, and earn rewards when they join.
Getting Started 1 min read -
Disputes: how they're resolved
What to do when a booking goes wrong on HirePanther — how to raise a dispute, what evidence helps, and how the resolution process works.
Support & Disputes 1 min read -
Opening & tracking a support ticket
How to contact HirePanther support by opening a ticket, what details to include, and how to track updates until your issue is resolved.
Support & Disputes 1 min read -
Notifications explained
Understand the types of notifications HirePanther sends — bookings, messages, payments, and security — and how to stay on top of them.
Reviews & Messaging 1 min read -
Messaging providers & customers (chat)
Use HirePanther's built-in chat to message providers or customers, confirm booking details, and keep everything in one secure place.
Reviews & Messaging 1 min read -
Leaving & managing reviews
How to rate and review providers on HirePanther after a booking, edit your feedback, and how providers can respond to reviews.
Reviews & Messaging 1 min read -
Invoices & receipts
Find, view, and download your HirePanther booking receipts and invoices for your records, expenses, or reimbursement.
Payments & Wallet 1 min read -
Refunds & how they work
Understand when you're eligible for a refund on HirePanther, how to request one, where the money goes, and how long it takes.
Payments & Wallet 1 min read -
Your wallet: top-ups, balance & history
Use your HirePanther wallet to top up a balance, pay for bookings, and track every transaction, credit, and refund in one place.
Payments & Wallet 1 min read -
Paying for a booking & accepted payment methods
See which payment methods HirePanther accepts — card, online payment, wallet, and cash on hand — and how payment works when you book.
Payments & Wallet 1 min read -
Saving favourites
Save your favourite services and providers on HirePanther so you can compare options and rebook the ones you love in a couple of taps.
Booking Services 1 min read -
Rescheduling or cancelling a booking
How to reschedule or cancel a HirePanther booking, what to expect around cancellation policies, and how refunds are handled.
Booking Services 1 min read -
Managing your bookings & booking calendar
Track upcoming and past bookings on HirePanther, view them on your calendar, and take action like messaging, rescheduling, or reviewing.
Booking Services 1 min read -
How to book a service
A step-by-step guide to booking a service on HirePanther — choosing a package, date, staff, and time, then paying and confirming.
Booking Services 2 min read -
Understanding a service listing & provider profile
Learn how to read a HirePanther service listing and provider profile — packages, add-ons, reviews, and availability — before you book.
Booking Services 1 min read -
Searching & filtering services
Use HirePanther's search, categories, and filters to quickly find the right provider by location, price, rating, and availability.
Booking Services 1 min read -
Browsing services without an account
Explore HirePanther services, categories, and provider profiles without signing up — and see what you'll need an account for.
Booking Services 1 min read -
Notification preferences
Choose which HirePanther notifications you receive and how — email, SMS, push, and in-app — so you stay informed without the noise.
Account & Security 1 min read -
Connected apps & permissions
Manage third-party apps connected to your HirePanther account, review the permissions they have, and disconnect ones you no longer use.
Account & Security 1 min read -
Login activity & device management
Review where your HirePanther account is signed in, spot unfamiliar sessions, and remove devices to keep your account secure.
Account & Security 1 min read -
Security settings & two-factor authentication (2FA)
Protect your HirePanther account with two-factor authentication using an authenticator app, and save recovery codes so you never get locked out.
Account & Security 1 min read -
Managing your profile & account settings
Update your HirePanther profile, contact details, and account preferences so customers and providers see accurate, up-to-date information.
Account & Security 1 min read -
Logging out & switching devices
How to log out of HirePanther, sign out of other devices remotely, and keep your account secure when you switch phones or computers.
Getting Started 1 min read -
Resetting a forgotten password
Step-by-step help for resetting a forgotten HirePanther password and getting back into your account safely.
Getting Started 1 min read -
Logging in with email or phone
How to sign in to HirePanther using your email or phone number, verify with a one-time password (OTP), and fix common login problems.
Getting Started 1 min read -
Choosing a customer vs provider account
Understand the difference between a HirePanther customer account and a provider account, and how to pick the right one at sign-up.
Getting Started 1 min read -
Creating your account
How to sign up on HirePanther as a customer or a provider, verify your email or phone, and finish setting up your profile.
Getting Started 1 min read -
What is HirePanther?
An overview of HirePanther, the Canadian marketplace that connects customers with trusted local providers for flexible, part-time services.
Getting Started 2 min read