Rescheduling or cancelling a booking

Overview

Plans change. HirePanther lets you reschedule to a new time or cancel a booking altogether. What’s possible depends on the booking’s status and the provider’s cancellation policy, so it’s worth checking before you book.

Reschedule a booking

1. Open My bookings and select the booking.
2. Choose Reschedule.
3. Pick a new available date and time (and staff, if offered).
4. Confirm the change. You’ll get an updated confirmation.

Rescheduling keeps your original payment attached to the new time.

Cancel a booking

1. Open the booking from My bookings.
2. Choose Cancel.
3. Review any cancellation terms shown, then confirm.

Cancellation policies & refunds

• Providers can set their own cancellation policy — check it on the listing or booking before confirming.
• Cancelling early usually means a smoother refund; late cancellations may be partly or fully non-refundable.
• Eligible refunds are returned to your original payment method or your wallet. See “Refunds & how they work” for details and timing.

Tips

• Reschedule instead of cancelling if you just need a different time — it’s simpler and avoids policy issues.
• If you and the provider agree to changes, use chat to confirm before making them.
• Cancel as early as you can to maximize any refund.

Related

• Managing your bookings & booking calendar
• Refunds & how they work
• Messaging providers & customers (chat)