Resetting a forgotten password

Overview

If you can’t remember your password, you can reset it from the login screen without losing any of your account data. The process sends a secure link or code to your registered email or phone.

Steps

1. On the login screen, select Forgot password.
2. Enter the email address or phone number linked to your account.
3. Check your inbox or messages for the reset link or verification code.
4. Open the link (or enter the code) and create a new password.
5. Confirm the new password, then sign in with it.

Choosing a strong password

• Use at least 8 characters with a mix of letters, numbers, and symbols.
• Don’t reuse a password from another site.
• Avoid names, birthdays, or common words.

Troubleshooting

• No reset email or SMS? Check your spam or junk folder, confirm you entered the correct email or phone, and try Resend.
• Link expired? Reset links are time-limited for security. Request a new one from Forgot password.
• Still locked out? If you no longer have access to your email or phone, open a support ticket so our team can help verify your identity.

Already signed in?

If you know your current password and just want to change it, go to your Security settings and use the change-password option instead of the reset flow.

Related

• Logging in with email or phone
• Security settings & two-factor authentication
• Opening & tracking a support ticket