Messaging providers & customers (chat)

Overview

HirePanther’s built-in chat lets customers and providers talk directly — to ask questions before booking, confirm details, and coordinate the service. Keeping the conversation on-platform means it’s secure and tied to your booking.

Start a conversation

• Customers: open a provider’s profile or a booking and choose Message to start a chat.
• Providers: open Chat (Messages) in your dashboard to see and reply to customer conversations.

What to use chat for

• Ask about scope, timing, or pricing before booking.
• Share the exact address or access instructions.
• Confirm a reschedule you’ve agreed on.
• Follow up after the service.

Managing your conversations

1. Open Chat to see all your conversations.
2. Select a person to read the full thread.
3. Type your message and send. New replies show up in your notifications.

Tips for good communication

• Keep messages clear and polite.
• Confirm important changes (like a new time) in chat so there’s a record, then update the booking itself.
• Respond promptly — quick replies build trust and, for providers, win more bookings.
• Keep conversations on HirePanther so support can help if there’s ever a dispute.

Safety

• Don’t share sensitive information you don’t need to.
• Report inappropriate messages through support.
• Be cautious about moving payments or communication off-platform.

Related

• Notifications explained
• How to book a service
• Disputes: how they’re resolved