Providers
42 articles in the Providers category
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Managing your schedule and availability
Set your working hours, control slot length and daily caps, and block holidays so customers only book times you can actually work.
Provider Portal User Guide 5 min read -
Managing bookings
Review incoming requests, accept or decline, reschedule, cancel and complete bookings — including adding one manually.
Provider Portal User Guide 5 min read -
Setting up your business profile
Add your business details, categories, service area, logo and cover photo, then verify your identity so customers can find and trust you.
Provider Portal User Guide 5 min read -
Getting started with the Provider Portal
How to reach the HirePanther Provider Portal, create and verify your account, and find your way around the workspace.
Provider Portal User Guide 4 min read -
Notifications and account settings
Control which notifications you receive, update account and security settings, and manage messaging.
Provider Portal User Guide 4 min read -
Getting paid: payments and payouts
Set up your payout details, understand the payout schedule and fees, and download invoices and receipts.
Provider Portal User Guide 4 min read -
Reviews, ratings and building trust
Respond to customer reviews, understand how disputes are handled, and use your portfolio and certificates to build trust.
Provider Portal User Guide 5 min read -
Showing up in search and understanding analytics
Learn how providers appear in customer search, what improves your ranking, and how to read your analytics.
Provider Portal User Guide 5 min read -
Boosting a service with Service Boost
Pay to move a service higher in search, choose a boost package, and track clicks, spend and results.
Provider Portal User Guide 5 min read -
Creating services and setting pricing
Build a service in six steps — details, add-ons, availability, service area, FAQs and SEO — then set pricing and publish it.
Provider Portal User Guide 5 min read -
Managing staff
Add team members, assign them to services, and set staff-level availability and leave.
Provider Portal User Guide 5 min read -
Troubleshooting and FAQ
Answers to common problems and questions about the Provider Portal, plus how to open a support ticket.
Provider Portal User Guide 4 min read -
Safety & insurance
HirePanther's safety and insurance essentials — provider and customer responsibilities, required coverage, uploading documents, and reporting incidents.
Support & Disputes 2 min read -
Provider training academy
How HirePanther providers use the training academy to learn the platform, sharpen their skills, and deliver higher-quality services.
For Providers 2 min read -
Using the community forum
How to join and get the most out of the HirePanther community forum — connect with other members, ask questions, and share tips.
Reviews & Messaging 2 min read -
Referrals & rewards
How the HirePanther referral program works — find your referral code and link, invite friends, and earn rewards when they join.
Getting Started 1 min read -
Understanding your analytics dashboard
A guide to the HirePanther provider analytics dashboard — key metrics, trends, AI insights, and the advanced analytics view for growing your business.
For Providers 2 min read -
Managing staff & leave
How HirePanther providers add team members, assign them to bookings, manage permissions, and record staff leave in the provider dashboard.
For Providers 2 min read -
Promotions, coupons & offers
How HirePanther providers create discounts and promo codes, set usage limits and durations, and track how each promotion is performing.
For Providers 2 min read -
Membership plans, subscriptions & add-ons
Compare HirePanther provider membership plans, upgrade or downgrade, manage add-ons, handle billing and invoices, and retry failed payments.
Membership & Billing 2 min read -
Earnings, payouts & payout settings
How HirePanther providers track earnings, set up payout details, and receive payments for completed bookings.
For Providers 1 min read -
Managing bookings, availability & holidays
How HirePanther providers set working hours, manage availability and holidays, handle job requests, and keep the booking calendar accurate.
For Providers 1 min read -
Building your portfolio & certificates
Showcase your best work and qualifications on HirePanther by adding portfolio items and certificates to your provider profile.
For Providers 1 min read -
Creating & editing your services
How HirePanther providers add a new service listing with packages and add-ons, edit existing services, and keep listings accurate.
For Providers 1 min read -
Provider onboarding guide
A first-time setup checklist for HirePanther providers — verify your identity, build your profile, list a service, set availability, and get paid.
For Providers 2 min read -
Disputes: how they're resolved
What to do when a booking goes wrong on HirePanther — how to raise a dispute, what evidence helps, and how the resolution process works.
Support & Disputes 1 min read -
Opening & tracking a support ticket
How to contact HirePanther support by opening a ticket, what details to include, and how to track updates until your issue is resolved.
Support & Disputes 1 min read -
Notifications explained
Understand the types of notifications HirePanther sends — bookings, messages, payments, and security — and how to stay on top of them.
Reviews & Messaging 1 min read -
Messaging providers & customers (chat)
Use HirePanther's built-in chat to message providers or customers, confirm booking details, and keep everything in one secure place.
Reviews & Messaging 1 min read -
Leaving & managing reviews
How to rate and review providers on HirePanther after a booking, edit your feedback, and how providers can respond to reviews.
Reviews & Messaging 1 min read -
KYC identity verification for providers
Why HirePanther verifies provider identities and a step-by-step guide to completing KYC verification as an individual or an organization.
Verification (KYC) 1 min read -
Notification preferences
Choose which HirePanther notifications you receive and how — email, SMS, push, and in-app — so you stay informed without the noise.
Account & Security 1 min read -
Connected apps & permissions
Manage third-party apps connected to your HirePanther account, review the permissions they have, and disconnect ones you no longer use.
Account & Security 1 min read -
Login activity & device management
Review where your HirePanther account is signed in, spot unfamiliar sessions, and remove devices to keep your account secure.
Account & Security 1 min read -
Security settings & two-factor authentication (2FA)
Protect your HirePanther account with two-factor authentication using an authenticator app, and save recovery codes so you never get locked out.
Account & Security 1 min read -
Managing your profile & account settings
Update your HirePanther profile, contact details, and account preferences so customers and providers see accurate, up-to-date information.
Account & Security 1 min read -
Logging out & switching devices
How to log out of HirePanther, sign out of other devices remotely, and keep your account secure when you switch phones or computers.
Getting Started 1 min read -
Resetting a forgotten password
Step-by-step help for resetting a forgotten HirePanther password and getting back into your account safely.
Getting Started 1 min read -
Logging in with email or phone
How to sign in to HirePanther using your email or phone number, verify with a one-time password (OTP), and fix common login problems.
Getting Started 1 min read -
Choosing a customer vs provider account
Understand the difference between a HirePanther customer account and a provider account, and how to pick the right one at sign-up.
Getting Started 1 min read -
Creating your account
How to sign up on HirePanther as a customer or a provider, verify your email or phone, and finish setting up your profile.
Getting Started 1 min read -
What is HirePanther?
An overview of HirePanther, the Canadian marketplace that connects customers with trusted local providers for flexible, part-time services.
Getting Started 2 min read